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Privacy policy

In short, we only gather the information or data that we need to provide you with the products that you have ordered, or to keep you up to date with communications that you have agreed to.

Effective Date: 28 October 2024

1. Introduction

This Privacy Policy explains how we (Gathered & Grown) collect, use, disclose, and safeguard your information when you visit our website gatheredandgrown.co.uk (the "Site") and purchase our herbal tea products.

 

2. Information we collect

We may collect and process the following types of personal information:

  • Personal identification information: Name, email address, postal address, phone number.

  • Payment information: Credit/debit card details and billing address (processed securely via our payment processor).

  • Order details: Products purchased, order history, and delivery information.

  • Technical Data: IP address, browser type, time zone setting, and operating system.

  • Usage data: Information about how you use our Site, products, and services.

  • Marketing and communication data: Your preferences for receiving marketing from us and your communication preferences.

3. How we use your information

We use the information we collect for various purposes, including:

  • To process and deliver your orders, including managing payments and fees.

  • To communicate with you about your orders, including confirmations and updates.

  • To provide customer support and respond to inquiries.

  • To improve our Site, products, and services based on user feedback and usage data.

  • To send you marketing communications, if you have opted to receive them.

  • To comply with legal obligations and protect our rights.

4. Legal basis for processing personal information

We rely on the following legal bases to process your personal information:

  • Performance of a contract: To fulfill our obligations to you when you make a purchase.

  • Consent: When you have provided consent to receive marketing communications.

  • Legitimate interests: To improve our services and protect our business interests, provided your rights do not override those interests.

5. Sharing your information

We may share your personal information with:

  • Service providers: Third-party vendors who assist us with order fulfillment, payment processing, and marketing (e.g., delivery services, payment processors).

  • Compliance with law: If required by law or to protect our rights, property, or safety, or that of others.

  • Business transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets.
     

6. Data security

We take the security of your personal information seriously. We implement appropriate technical and organizational measures to protect your data from unauthorized access, use, or disclosure.

7. Data retention

We will retain your personal information only for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

8. Your rights

You have the following rights regarding your personal information:

  • The right to access your personal information.

  • The right to rectify inaccurate or incomplete information.

  • The right to erase your personal information (the "right to be forgotten").

  • The right to restrict processing.

  • The right to data portability.

  • The right to withdraw consent at any time (where we rely on consent to process your information).

To exercise these rights, please contact us at info@gatheredandgrown.co.uk.

9. Changes to this privacy policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our Site. You are advised to review this Privacy Policy periodically for any changes.

10. Contact us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

Gathered & Grown

Swallowfield, Southerton

Ottery St Mary, Devon EX11 1SD

info@gatheredandgrown.co.uk

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